Seasonal Retail At Your Service Associate, Galleria
About The Position
As an At Your Service Center Colleague, you support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. It is a seasonal retail position with flexible availability, including nights, weekends, and holidays. You help deliver a seamless, personalized shopping experience by welcoming customers, supporting total store fulfillment, using the systems needed to complete transactions, and keeping pickup and return areas clean and organized. You also help maintain a shoppable space, complete BOPS orders and curbside delivery promptly, share loyalty program benefits, and contribute to sales goals and a collaborative team environment.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Be comfortable communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful and adaptable to changing priorities, able to work independently and as part of a team.
- Be comfortable handling electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other At Your Service activities.
- Welcome customers with genuine hospitality and provide personalized assistance.
- Assist with total store fulfillment and use the required systems to complete transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders and curbside delivery in a timely manner.
- Recover merchandise and help maintain a clean, shoppable space.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Collaborate with colleagues and support teammates.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
