Seasonal Retail At Your Service Associate, Riverside Galleria at Tyler

Macy's • Riverside, CA

3h • Onsite

About The Position

The At Your Service Associate supports Macy’s At Your Service Center activities and helps deliver a seamless, personalized shopping experience. Responsibilities include Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, flexibility, and a customer-first approach in a fast-paced retail environment.

Associates welcome customers with genuine hospitality, assist with store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas clean, organized, and ready for customers. They support sales goals, share loyalty program benefits, and collaborate with colleagues to create positive customer experiences. Schedules may include days, evenings, nights, weekends, and holidays; hours depend on business needs and colleague availability. The position is seasonal.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Enjoyment of meeting people, learning about them, and sharing information.
• Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
• Ability to use electronic devices, computers, handheld equipment, and cash registers to process transactions.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Assist customers with total store fulfillment and complete transactions using the required systems.
• Keep the collection, pickup, and return areas clean, organized, and inviting; recover merchandise to maintain a shoppable space.
• Ensure timely completion and curbside delivery of BOPS orders.
• Welcome customers, provide genuine hospitality, and build customer relationships through friendly, personal conversations.
• Share loyalty program benefits and help acquire new customers by opening credit accounts.
• Work toward sales goals and support store results in collaboration with colleagues.
• Review sales goals, learn about new arrivals, top-selling items, trends, and promotions.
• Maintain dependable attendance and punctuality, and work scheduled shifts that may include nights, weekends, and holidays.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed