Seasonal Retail At Your Service Associate, Henderson Galleria at Sunset
About The Position
The At Your Service Associate supports Macy’s At Your Service activities and helps deliver a seamless, personalized shopping experience. Duties include Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks, while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Associates welcome customers with genuine hospitality, assist with total store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas clean, organized, and ready for customers. They help recover merchandise, share loyalty program benefits, support sales goals, and collaborate with colleagues to create positive customer experiences. Schedules may include days, evenings, nights, weekends, and holidays, depending on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and to process register transactions.
Responsibilities
- Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned At Your Service tasks.
- Welcome customers with genuine hospitality and assist them with total store fulfillment and transactions.
- Use the systems and electronic devices needed to complete customer transactions.
- Keep At Your Service, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and help maintain a clean, shoppable space.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Collaborate with colleagues and support the team in serving customers and the community.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
