Seasonal Retail At Your Service Associate, South Bay Galleria

Macy's•Redondo Beach, CA

8h•$17 - $21•Onsite

About The Position

As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment with flexible scheduling, including nights, weekends, and holidays. You welcome and assist customers with genuine hospitality, help fulfill sales goals, share loyalty program benefits, and support customers with credit account openings. You maintain clean, organized, inviting service areas and help ensure pickup and return processes are efficient. You collaborate with colleagues, adapt to changing priorities, and use the systems and electronic devices needed to complete transactions. The role involves frequent use of computers and other technology, including handheld equipment and cash registers. Physical duties include talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders. The position requires standing for at least two consecutive hours and lifting at least 25 pounds, as well as close vision, color vision, depth perception, and focus adjustment.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Ability and willingness to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
Assist customers with total store fulfillment and use the systems needed to complete transactions.
Organize the customer pickup area and help provide a friction-free pickup experience.
Complete BOPS orders and curbside delivery in a timely manner.
Recover merchandise and keep pickup, return, and other shopping areas clean, organized, and shoppable.
Welcome customers, engage them in friendly and personal conversations, and provide genuine hospitality.
Share loyalty program benefits and assist in acquiring customers by opening credit accounts.
Work toward daily sales goals and contribute to individual and store results.
Review sales goals, learn about new arrivals, top-selling items, trends, and promotions.
Collaborate with colleagues and support a positive, honest, and caring team environment.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice