Seasonal Retail At Your Service Associate, St Louis Galleria
About The Position
As an At Your Service Center Colleague, you support activities that create a seamless, personalized shopping experience, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while maintaining Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Availability for varied shifts, including nights, weekends, and holidays, is required. You welcome and assist customers, support total-store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas organized. You help complete BOPS orders and curbside deliveries promptly, recover merchandise, maintain a clean and inviting shopping space, promote loyalty benefits, and contribute to sales goals. The position also involves teamwork, adapting to changing priorities, and helping customers resolve issues.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities, with the ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; and stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality and assist with total-store fulfillment and customer needs.
- Use required systems to complete transactions and help ensure the pickup experience is organized and friction-free.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Recover merchandise and keep the shopping space, pickup area, and returns area clean, organized, and inviting.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and support store results.
- Collaborate with colleagues and contribute to a positive, customer-focused team environment.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
