Seasonal Retail At Your Service Associate, Louis Joliet
About The Position
As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. You welcome customers with genuine hospitality, help with total store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas clean, organized, and ready for customers. You also support sales goals, share loyalty program benefits, help acquire new customers by opening credit accounts, and collaborate with colleagues to provide strong service and achieve store results. Schedules may include days, evenings, nights, weekends, and holidays, depending on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store orders, merchandise returns, order pickups, and other assigned tasks.
- Welcome and assist customers with genuine hospitality, building positive customer relationships.
- Assist with total store fulfillment and complete customer transactions using the necessary systems.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and help maintain a clean, inviting, shoppable space.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Support sales goals, learn about new arrivals, top-selling items, trends, and promotions.
- Collaborate with colleagues and contribute to individual and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
