Seasonal Retail Sales Associate, Louis Joliet

Macy's•Joliet, IL

7h•$15 - $20•Onsite

About The Position

As a Seasonal Retail Selling Colleague at Macy’s, you combine results-focused selling with genuine hospitality to create memorable holiday shopping experiences. You learn what customers need, provide personalized recommendations, and connect them with appropriate products and services on the sales floor and in fitting rooms. You use product knowledge and engaging service to build trust, meet sales goals, and encourage customer loyalty. The role also involves keeping the shopping space clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, popular products, trends, and promotions, and ensuring the sales floor is ready for customers. During customer interactions, they offer a warm welcome and build personal relationships. They maintain a shoppable environment by merchandising new merchandise, processing damages, testers, and selected merchandise for return to vendors, updating signs and prices, and supporting merchandise moves. They share loyalty-program benefits, ensure customers have what they need, and conclude interactions with a sincere thank-you. The role emphasizes collaboration, continuous improvement, and achieving individual and store results. Seasonal colleagues are typically scheduled for 10–20 hours per week, depending on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays. The role requires regular, dependable attendance and punctuality, and involves frequent customer interaction, standing, moving, lifting, reaching, and using technology and register equipment.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities and work independently as well as with a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Understand customer needs and provide personalized product and service recommendations.
Engage customers with warm, personal service and build relationships that encourage return visits.
Work toward daily selling goals and contribute to individual and store results.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Keep the sales floor clean, organized, and ready for customers.
Merchandise new receipts and maintain a shoppable space.
Process damages, testers, and selected merchandise for return to vendors.
Update signs and pricing and support merchandise moves.
Share loyalty-program benefits, ensure customers have what they need, and thank them sincerely.
Collaborate with colleagues and learn from one another to improve service and results.
Use computers, handheld equipment, and cash registers to perform job functions and process transactions.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice