Seasonal Retail At Your Service Associate, Roseville Galleria

Macy's • Roseville, CA

18h • Onsite

About The Position

The At Your Service Associate supports a seamless, personalized shopping experience at Macy’s by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned activities while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Associates may work a variety of shifts, including nights, weekends, and holidays, based on business needs and availability.

Associates welcome customers, assist with total store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas organized. They help complete BOPS orders and curbside deliveries promptly, recover merchandise, support sales goals, share loyalty program benefits, and create a clean, inviting shopping space. The position also involves collaborating with colleagues, adapting to changing priorities, and delivering friendly, personalized customer service.

The position requires talking, lifting, frequent movement, standing, reaching, and using computers and other technology. Associates must be able to stand for at least two consecutive hours and lift at least 25 pounds. Other physical tasks include stooping, kneeling, crouching, climbing ladders, and reaching above eye level. Visual requirements include close and color vision, depth perception, and focus adjustment.

The posting describes the position as seasonal. Schedules depend on business needs and colleague availability; all schedules include weekend shifts. Full-time colleagues are typically scheduled 30 or more hours per week, while part-time colleagues are typically scheduled 12–24 hours per week.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules or procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Enjoyment of meeting people, learning about them, and sharing information.
• Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
• Ability to use electronic devices, computers, handheld equipment, and cash registers and process register transactions.
• Ability to talk, lift, move frequently, stand, and reach with arms and hands; stand for at least two consecutive hours; and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Assist customers with total store fulfillment and use the systems needed to complete transactions.
• Keep the collection, pickup, and return areas clean, organized, and ready for customers.
• Ensure timely completion and curbside delivery of BOPS orders.
• Recover merchandise and maintain a clean, organized, inviting shopping space.
• Welcome customers with genuine hospitality and build relationships through friendly, personal conversations.
• Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
• Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
• Collaborate with and support teammates to serve customers and achieve individual and store results.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed