Seasonal Retail At Your Service Associate, Henderson Galleria at Sunset
About The Position
As an At Your Service Center colleague, support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned activities while delivering a seamless, personalized customer experience and upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, a customer-first mindset, and flexibility in a fast-paced environment. Colleagues help maintain a clean, organized, inviting shopping and pickup area, support sales goals, and create positive customer experiences through genuine hospitality and teamwork. Colleagues welcome customers, assist with total store fulfillment, use the systems needed to complete transactions, keep the collection area organized, recover merchandise, and help ensure timely order completion and curbside delivery. They share loyalty program benefits, help acquire new customers by opening credit accounts, and work collaboratively to serve customers and achieve individual and store results. Schedules depend on business needs and colleague availability; full-time colleagues are typically scheduled 30 or more hours per week, while part-time colleagues are typically scheduled 12–24 hours per week. All schedules include weekend shifts.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
- Comfort handling electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned At Your Service activities.
- Provide personalized customer service and resolve customer issues promptly and effectively.
- Assist with total store fulfillment and use required systems to complete transactions.
- Keep pickup and return areas clean, organized, and ready for customers; recover merchandise and maintain a shoppable space.
- Help ensure timely completion and curbside delivery of BOPS orders.
- Support sales goals, share loyalty program benefits, and acquire new customers by opening credit accounts.
- Collaborate with colleagues and contribute to individual and store results.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
