Seasonal Retail At Your Service Associate, Galleria

Macy's • Fort Lauderdale, FL

3d

About The Position

The At Your Service Associate supports Macy’s At Your Service activities and helps deliver a seamless, personalized shopping experience. Responsibilities include Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks, while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Associates also help keep shopping, pickup, and return areas clean, organized, and inviting; support sales goals and loyalty program engagement; and collaborate with colleagues to provide genuine hospitality. Schedules may include days, evenings, nights, weekends, and holidays, depending on business needs and colleague availability.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Communicate effectively with customers, coworkers, and supervisors.
• Read and understand employment policies and safety rules and procedures in English.
• Make prompt, sound decisions to address customer needs and resolve issues.
• Be comfortable communicating and collaborating with customers and colleagues.
• Meet daily sales goal challenges and support customer acquisition through credit account openings and loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Be resourceful, adaptable to changing priorities, able to work independently, and effective in a team.
• Be comfortable using electronic devices and technology.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Welcome customers and provide friendly, personalized service in the At Your Service area.
• Support total-store fulfillment, including Buy Online Pickup In Store (BOPS), order pickups, returns, and curbside delivery.
• Use the systems and equipment needed to complete transactions and fulfill customer orders.
• Keep pickup, return, and shopping areas clean, organized, recovered, and ready for customers.
• Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and support team sales results.
• Share loyalty program benefits, help acquire new customers by opening credit accounts, and complete customer interactions with a sincere thank-you.
• Resolve customer issues promptly and make sound decisions in real time.
• Collaborate with colleagues and contribute to a supportive, honest, and service-oriented team.
• Attend work dependably and punctually, with availability for a variety of shifts, including weekends and holidays.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed