Seasonal Retail At Your Service Associate, Cherryvale
About The Position
The At Your Service Associate supports Macy’s At Your Service Center activities and helps deliver a seamless, personalized shopping experience. Duties include Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while maintaining Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced retail environment. Associates help keep service and shopping areas clean, organized, and inviting; engage customers with genuine hospitality; support sales goals and loyalty initiatives; and collaborate with colleagues. Scheduling may include days, evenings, nights, weekends, and holidays, according to business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Comfort handling electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Welcome customers and provide friendly, personalized service in the At Your Service area.
- Support total store fulfillment, including Buy Online Pickup In Store orders, order pickups, merchandise returns, and curbside delivery.
- Use the systems and equipment needed to complete transactions and fulfillment tasks.
- Keep the collection, pickup, return, and shopping areas clean, organized, recovered, and ready for customers.
- Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
- Share loyalty program benefits, help acquire customers by opening credit accounts, and work toward daily sales goals.
- Resolve customer issues promptly and make sound decisions in real time.
- Collaborate with teammates and contribute to individual and store results.
- Thank customers and help ensure they have everything they need before leaving.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
