Seasonal Retail At Your Service Associate, Victoria Gardens
About The Position
The At Your Service Associate supports Macy’s At Your Service activities and helps deliver a seamless, personalized shopping experience. Tasks include Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned duties. The role requires multitasking, problem-solving, attention to detail, flexibility, and a customer-first approach in a fast-paced retail environment. Associates welcome and assist customers, use the systems needed to complete transactions, keep pickup and return areas clean and organized, recover merchandise, and help ensure timely order fulfillment. They support sales goals, share loyalty program benefits, and help create a welcoming, shoppable environment while collaborating with colleagues. Schedules include weekend shifts and may include days, evenings, nights, and holidays; hours depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours weekly and part-time colleagues as typically scheduled for 12–24 hours weekly.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort handling electronic devices.
- Ability to talk, lift, move constantly, stand, reach with arms and hands, and stand for at least two consecutive hours.
- Ability to lift at least 25 pounds and to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total-store fulfillment and use the required systems to complete transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and complete BOPS orders and curbside deliveries in a timely manner.
- Welcome customers with genuine hospitality, answer their needs, and help resolve issues.
- Share loyalty program benefits and support acquisition of new customers by opening credit accounts.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and contribute to individual and store results.
- Collaborate with colleagues and contribute to a clean, inviting, and shoppable store environment.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
