Seasonal Retail At Your Service Associate, Victoria Gardens
About The Position
As an At Your Service Center Colleague, you support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role focuses on delivering a seamless, personalized shopping experience through customer service, problem-solving, multitasking, and attention to detail in a fast-paced environment. You welcome and assist customers, support total store fulfillment, complete transactions using the required systems, and keep pickup and return areas clean, organized, and ready for customers. You also help achieve sales goals, share loyalty program benefits, and contribute to a collaborative team environment. Schedules may include days, evenings, nights, weekends, and holidays; hours depend on business needs and colleague availability. The posting identifies this as a seasonal role.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Resourcefulness and adaptability, with the ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality and assist them with total store fulfillment and transactions.
- Use the systems and electronic devices needed to complete transactions and customer orders.
- Keep At Your Service, pickup, and return areas clean, organized, and ready for customers; recover merchandise to maintain a shoppable space.
- Complete BOPS orders in a timely manner and support curbside delivery.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work with teammates to support customers and communities, achieve sales goals, and contribute to individual and store results.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
- Maintain dependable attendance and punctuality, and adapt to changing priorities.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal/financial advice.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
