Seasonal Sales Associate - Victoria Gardens

POP MART•Rancho Cucamonga, CA

About The Position

POP MART is seeking enthusiastic, customer-focused Seasonal Sales Associates to support its retail team during the holiday shopping season. The role serves as a brand ambassador, creating memorable shopping experiences and helping customers discover POP MART characters, collectibles, and products. Associates support daily store operations, maintain an engaging shopping environment, and provide excellent service during a busy seasonal period. This is a temporary seasonal position intended to meet increased business needs during the holiday shopping period. Employment is expected to conclude at the end of the designated seasonal period, though business needs may lead to an earlier or later end date. Continued employment may be considered based on business needs, individual performance, and available positions, but is not guaranteed. The position is classified as non-exempt and is eligible for overtime pay as required by applicable law. The hourly rate is fixed at $16.90 and is not negotiable based on individual experience or qualifications.

Requirements

Must be at least 18 years of age.
Strong customer service skills and a genuine interest in creating positive shopping experiences.
Excellent communication and interpersonal skills, with the ability to engage customers from diverse backgrounds.
Ability to work effectively in a fast-paced, high-energy retail environment.
Strong teamwork, reliability, adaptability, and willingness to support changing business needs.
Ability to learn product information, point-of-sale systems, and retail operating procedures.
Strong organizational skills and attention to detail.
Flexible availability to work mornings, evenings, weekends, holidays, and peak shopping periods, based on store scheduling needs.
Ability to perform essential job responsibilities with or without reasonable accommodation.

Nice To Haves

Previous experience in retail, hospitality, entertainment, or another customer-facing environment.
High school diploma or equivalent.
Passion for designer toys, collectibles, art, anime, gaming, fashion, or pop culture.
Familiarity with POP MART characters, products, and the collectible toy community.
Experience using point-of-sale systems, handling merchandise, or supporting inventory operations.
Bilingual or multilingual communication skills.

Responsibilities

Greet shoppers, build genuine connections, and provide friendly, knowledgeable service.
Share product knowledge, character stories, and enthusiasm for POP MART collectible art toys.
Help customers discover products through personalized recommendations and thoughtful engagement.
Support store sales goals by promoting key products, new releases, Blind Boxes, MEGA collectibles, and accessories.
Process customer transactions accurately and efficiently using point-of-sale systems.
Maintain a clean, organized, visually appealing store that reflects POP MART brand standards.
Assist with merchandising, product replenishment, shipment processing, and stockroom organization.
Support inventory accuracy and follow procedures for merchandise handling and loss prevention.
Help manage customer traffic, lines, and product launches while maintaining a safe, welcoming shopping environment.
Collaborate with store leadership and team members to meet daily operational needs, especially during peak holiday periods.

Benefits

Competitive hourly compensation.
Comprehensive onboarding and product training.
A collaborative, inclusive, and creative team environment.
Hands-on experience with a growing pop culture and collectible brand.
Opportunities to develop customer service, sales, and retail operations skills.
Potential consideration for permanent employment based on performance, business needs, and position availability.
Applicable benefits and paid leave as required by law or Company policy.

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