Seasonal Retail At Your Service Associate, Cherryvale

Macy's•Rockford, IL

About The Position

The At Your Service Associate supports Macy’s At Your Service Center activities and helps deliver a seamless, personalized shopping experience. Duties include Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks, while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Associates help keep the shopping space clean, organized, and inviting, and work a variety of shifts, including nights, weekends, and holidays. Associates welcome customers with genuine hospitality, assist with total-store fulfillment, use the systems needed to complete transactions, and keep the collection area organized. They help recover merchandise, maintain clean pickup and return areas, and complete BOPS orders and curbside delivery on time. They also share loyalty-program benefits, support sales goals, and collaborate with colleagues to provide excellent service and improve store results.

Requirements

Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions in real time to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales-goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities.
Ability to work independently and contribute to team dynamics.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
Assist customers with total-store fulfillment and use the required systems to complete transactions.
Keep the customer pickup collection area organized and help ensure a friction-free pickup experience.
Maintain a clean, organized, and shoppable space, including recovering merchandise and keeping pickup and return areas clean.
Complete BOPS orders and curbside deliveries in a timely manner.
Welcome and engage customers with genuine hospitality, build relationships, and provide personalized service.
Share loyalty-program benefits and help acquire new customers by opening credit accounts.
Work toward daily sales goals and contribute to individual and store results.
Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Collaborate with colleagues and support a positive, customer-focused team environment.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.