Seasonal Retail At Your Service Associate, Oxford Valley
About The Position
The At Your Service Associate supports Macy’s At Your Service activities and helps deliver a seamless, personalized shopping experience. Responsibilities include Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while meeting Macy’s service standards. The role involves assisting customers with total store fulfillment, completing transactions using required systems, and keeping pickup, return, and shopping areas clean, organized, and inviting. Associates welcome customers with genuine hospitality, build relationships through friendly conversations, share loyalty program benefits, and help acquire new customers by opening credit accounts. They review sales goals, learn about new arrivals, top-selling products, trends, and promotions, and contribute to individual and store results. Success requires multitasking, problem-solving, attention to detail, a customer-first approach, and flexibility in a fast-paced retail environment.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort using electronic devices.
Responsibilities
- Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other At Your Service activities.
- Assist customers with all aspects of total store fulfillment and complete transactions using the required systems.
- Welcome customers with genuine hospitality and build positive customer relationships through friendly, personal conversations.
- Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers; recover merchandise and maintain a shoppable space.
- Ensure timely completion of BOPS orders and provide a friction-free customer pickup experience.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Work collaboratively with colleagues and contribute to sales goals and individual and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
