Seasonal Retail At Your Service Associate, Boca Raton Town Center

Macy's • Boca Raton, FL

6d • Onsite

About The Position

As an At Your Service Center Colleague, you support activities that create a seamless, personalized shopping experience, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks. You uphold Macy’s service standards while multitasking, solving problems, paying attention to detail, and prioritizing customers in a fast-paced environment. The role involves working a variety of shifts, including nights, weekends, and holidays, and supporting sales goals, teamwork, and genuine hospitality.

You help maintain a clean, organized, inviting shopping and service area; welcome customers and build relationships through friendly, personal conversations; and assist with total-store fulfillment. You use the systems needed to complete transactions, keep the collection area organized, and help ensure timely completion and curbside delivery of BOPS orders. You also share loyalty program benefits, support sales goals, and collaborate with colleagues to improve customer and store results.

The position requires flexible availability and dependable attendance. Physical duties include talking, lifting, frequent movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders. Colleagues must be able to stand for at least two consecutive hours and lift at least 25 pounds. The role also requires close and color vision, depth perception, focus adjustment, and frequent use of computers and other technology, including handheld equipment and cash registers.

The posting describes this as a seasonal role. Macy’s says full-time colleagues typically work 30 or more hours per week and part-time colleagues typically work 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness, adaptability to changing priorities, and ability to work both independently and as part of a team.
• Ability to use electronic devices and technology.
• Ability to talk, lift, move frequently, stand, reach, stoop, kneel, crouch, and climb ladders.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Welcome customers with genuine hospitality and engage them in friendly, personal conversations.
• Assist customers with total-store fulfillment and use the necessary systems to complete transactions.
• Keep the pickup, return, and collection areas clean, organized, and ready for customers.
• Ensure timely completion and curbside delivery of BOPS orders.
• Recover merchandise and maintain a clean, organized, shoppable space.
• Review sales goals and learn about new arrivals, top-selling items, trends, and promotions.
• Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
• Collaborate with and support colleagues to deliver customer and store results.
• Follow employment policies and safety rules and procedures.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed