Seasonal Retail At Your Service Associate, Chesterfield Town Center
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The position requires multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Associates may work varied shifts, including nights, weekends, and holidays, and help keep shopping and service areas clean, organized, and inviting. The role includes welcoming customers with genuine hospitality, supporting total store fulfillment, using the systems needed to complete transactions, and keeping the pickup area organized for smooth customer pickups. Associates help recover merchandise, maintain clean pickup and return areas, and complete BOPS orders and curbside deliveries on time. They also share loyalty program benefits, help achieve sales goals, and collaborate with colleagues to deliver strong customer and store results. This is a seasonal position at Macy’s Chesterfield Town Center. The posting describes scheduling as dependent on business needs and colleague availability; full-time colleagues are typically scheduled for 30 or more hours per week and part-time colleagues for 12–24 hours per week.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, and ability to work independently as well as with a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide friendly, personalized service and hospitality.
- Assist customers with total store fulfillment and use the systems needed to complete transactions.
- Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and complete BOPS orders and curbside deliveries in a timely manner.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and work toward sales goals.
- Collaborate with teammates and contribute to individual and store results.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
