At Your Service Center Associate, Coronado Center - Full Time
About The Position
As an At Your Service Center Associate, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. The role involves multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Associates help create welcoming customer experiences through genuine hospitality, sales support, teamwork, and maintaining clean, organized, shoppable service areas. Daily work includes preparing the At Your Service area, reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and engaging customers with friendly, personal conversations. Associates assist with store fulfillment and transactions using the necessary systems, keep pickup and return areas organized, recover merchandise, complete orders promptly, share loyalty program benefits, and thank customers. They collaborate with colleagues, work toward sales and store goals, and learn from one another to improve results.
Requirements
- Flexible availability for days, evenings, weekends, and holidays; schedules include weekend shifts.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goals.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), returns, order pickups, and other assigned tasks.
- Assist customers with total store fulfillment and complete transactions using required systems.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders and curbside delivery in a timely manner.
- Recover merchandise and help maintain a clean, organized, shoppable space.
- Welcome and assist customers with genuine hospitality and personalized conversations.
- Share loyalty program benefits and support acquiring new customers by opening credit accounts.
- Review sales goals and learn about new arrivals, popular items, trends, and promotions.
- Work collaboratively with colleagues and contribute to individual and store results.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
