At Your Service Center Associate, Coronado Center - Full Time
About The Position
As an At Your Service Center Associate at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Associates may work a variety of shifts, including nights, weekends, and holidays. You help customers with total store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas organized. You also maintain a clean, inviting shopping space, recover merchandise, and help ensure BOPS orders are completed and delivered curbside on time. Associates support sales goals, share loyalty program benefits, and collaborate with teammates to provide welcoming service and strong store results.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, and ability to work independently as well as with a team.
- Comfort using electronic devices and technology, including handheld equipment and cash registers.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology to perform job functions and process register transactions.
Responsibilities
- Welcome customers and provide personalized, hospitable service in the At Your Service area.
- Assist customers with total store fulfillment, including Buy Online Pickup In Store and order pickups.
- Process merchandise returns and other transactions using the required systems and register technology.
- Keep collection, pickup, and return areas organized, clean, and ready for customers; recover merchandise to maintain a shoppable space.
- Ensure timely completion and curbside delivery of BOPS orders.
- Share loyalty program benefits, support acquisition of new customers by opening credit accounts, and help meet daily sales goals.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and support the team in engaging customers.
- Collaborate with colleagues and contribute to individual and store results.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
