Xfinity Retail Assistant Store Manager

Comcast Resume • Greenwood, IN

3d

About The Position

The Xfinity Retail Assistant Store Manager leads the retail sales team in delivering exceptional customer service and meeting sales objectives. The role manages store operations, upholds merchandising standards, and optimizes inventory processes. It also coaches staff and uses industry insights to help drive business success.

The position partners with the Store Manager on staffing, scheduling, and customer escalations; supports associate onboarding and development; and helps maintain store presentation, product demonstrations, inventory accuracy, and back-of-house organization. Regular, consistent, and punctual attendance is required. The role must be able to work nights and weekends, variable schedules, and overtime as necessary.

Employees are expected to follow Comcast's Operating Principles, prioritize the customer experience, learn and advocate for the company's technology and services, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Requirements

• 5–7 years of relevant work experience.
• Skills in coaching, customer experience (CX), and managing sales teams.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• Bachelor's degree is preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.

Nice To Haves

• Bachelor's degree.
• Relevant coursework or extensive related professional experience as an alternative to possessing the stated degree.

Responsibilities

• Coach retail sales associates to meet sales targets and service metrics, fostering high performance and continuous improvement.
• Facilitate onboarding and ongoing development of new hires to support an exceptional customer experience.
• Maintain visual merchandising standards, consistent store presentation, and operational functionality of product demonstrations.
• Partner with the Store Manager to coordinate staffing and scheduling and resolve customer escalations efficiently.
• Implement operational procedures to improve store efficiency, including inventory control and back-of-house organization.
• Lead inventory accuracy efforts through regular cycle counts and adherence to inventory management best practices.
• Analyze performance data to identify sales trends and opportunities to optimize store processes.
• Provide expert knowledge of products and services and stay informed about industry trends to educate the sales team.
• Maintain regular, consistent, and punctual attendance; work nights and weekends, variable schedules, and overtime as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast's Operating Principles, prioritize the customer experience, collaborate with colleagues, support inclusion, drive results, and participate in the Net Promoter System.

Benefits

• Comcast offers benefits intended to support employees physically, financially, and emotionally, with options, expert guidance, and always-on tools personalized to employees' needs. Details are available in the benefits summary on Comcast's careers site.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager