Xfinity Retail Assistant Store Manager

Comcast • Greenwood, IN

1d

About The Position

The Xfinity Retail Assistant Store Manager leads the retail sales team in delivering exceptional customer service and meeting sales objectives. The role manages store operations, maintains merchandising standards, and optimizes inventory processes. It also includes coaching and developing staff and using industry insights and performance data to support business success.

The position partners with the Store Manager on staffing, scheduling, and customer escalations, and promotes a high-performance, inclusive, customer-focused culture. Regular, consistent, and punctual attendance is required. The role must be able to work nights and weekends, variable schedules, and overtime as necessary. Other duties and responsibilities may be assigned.

Requirements

• 5–7 years of relevant work experience.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• Skills in coaching, customer experience, and managing sales teams.

Nice To Haves

• Bachelor's degree; Comcast may also consider a combination of coursework and experience or extensive related professional experience.

Responsibilities

• Coach retail sales associates to meet sales targets and service metrics, fostering high performance and continuous improvement.
• Facilitate onboarding and ongoing development of new hires to help them deliver an exceptional customer experience.
• Maintain visual merchandising standards, consistent store presentation, and operational functionality of product demonstrations.
• Partner with the Store Manager to coordinate staffing and scheduling and resolve customer escalations efficiently.
• Implement operational procedures that improve store efficiency, with a focus on inventory control and back-of-house organization.
• Lead inventory accuracy efforts through regular cycle counts and adherence to inventory management best practices.
• Analyze performance data to identify sales trends and opportunities to optimize store processes.
• Provide expert knowledge of products and services, and stay informed about industry trends to educate the sales team.
• Attend work regularly, consistently, and punctually; work nights and weekends, variable schedules, and overtime as necessary.
• Follow Comcast's Operating Principles, prioritize customer experience, support teamwork and inclusion, contribute to the Net Promoter System, and drive results and growth.

Benefits

• A range of benefits and support options intended to address physical, financial, and emotional needs, with personalized guidance and tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level