Xfinity Retail Assistant Store Manager

Comcast Resume • Jessup, MD

3d • $17 - $28

About The Position

The Xfinity Retail Assistant Store Manager leads the retail sales team in delivering exceptional customer service and meeting sales objectives. The role manages store operations, upholds merchandising standards, and optimizes inventory processes, while coaching staff and using industry insights to support business success.

The position partners with the Store Manager on staffing, scheduling, and customer escalations; supports associate onboarding and development; and promotes strong sales performance, service metrics, and operational efficiency. The employee is expected to maintain regular, consistent, and punctual attendance and to work nights, weekends, variable schedules, and overtime as necessary.

A bachelor's degree is preferred, though Comcast may also consider a combination of coursework and experience or extensive related professional experience. Relevant work experience of 5–7 years is listed. Comcast experience is preferred.

Requirements

• 5–7 years of relevant work experience.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• Regular, consistent, and punctual attendance.
• Skills in coaching, customer experience, managing sales teams, people management, retail sales, and sales objectives.

Nice To Haves

• Bachelor's degree (preferred; equivalent coursework and experience or extensive related professional experience may also be considered).
• Comcast experience.

Responsibilities

• Coach retail sales associates to meet sales targets and service metrics, fostering high performance and continuous improvement.
• Facilitate onboarding and ongoing development of new hires to support an exceptional customer experience.
• Maintain visual merchandising standards, consistent store presentation, and operational functionality of product demonstrations.
• Partner with the Store Manager to coordinate staffing and scheduling and resolve customer escalations efficiently.
• Implement operational procedures that improve store efficiency, especially inventory control and back-of-house organization.
• Lead inventory accuracy efforts through regular cycle counts and adherence to inventory management best practices.
• Analyze performance data to identify sales trends and opportunities to optimize store processes.
• Provide expert knowledge of products and services and stay informed about industry trends to educate the sales team.
• Maintain regular, consistent, and punctual attendance, and work nights, weekends, variable schedules, and overtime as necessary.
• Perform other duties and responsibilities as assigned.
• Understand and follow Comcast's Operating Principles.
• Put customers first and provide seamless digital options at customer touchpoints.
• Learn, use, and advocate for Comcast technology, products, services, and digital tools.
• Work collaboratively as a team and remain open to new ideas.
• Participate in the Net Promoter System, including huddles, callbacks, and identifying opportunities to improve the customer experience.
• Drive results and growth.
• Support a culture of inclusion.
• Act with consideration for colleagues, customers, investors, and communities.

Benefits

• Comcast provides benefits to eligible employees, with options and tools intended to support physical, financial, and emotional well-being.
• Sales compensation programs offer potential earnings above targeted earnings for employees who exceed sales targets.
• Most sales positions are eligible for commission under an applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level