Xfinity Retail Assistant Store Manager, Naples, FL

Comcast Resume • Naples, FL

5d

About The Position

The Retail Assistant Store Manager leads a retail sales team to deliver exceptional customer service and meet sales objectives. The role manages store operations, maintains merchandising standards, and optimizes inventory processes. It also coaches and develops staff and uses industry insights and performance data to drive store success. The position partners with the Store Manager on staffing, scheduling, and customer escalations.

Requirements

• 5–7 years of relevant work experience.
• A bachelor's degree is preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• Skills in accountability, coaching, communication, customer experience, managing sales teams, retail sales, and sales objectives.

Nice To Haves

• Comcast experience preferred.
• Bachelor's degree preferred.

Responsibilities

• Coach retail sales associates to meet sales targets and service metrics, fostering high performance and continuous improvement.
• Facilitate effective onboarding and ongoing development of new hires to support an exceptional customer experience.
• Maintain visual merchandising standards, consistent store presentation, and operational functionality of product demos.
• Partner with the Store Manager to coordinate staffing and scheduling and resolve customer escalations efficiently.
• Implement operational procedures to enhance store efficiency, including inventory control and back-of-house organization.
• Lead inventory accuracy efforts through regular cycle counts and adherence to inventory management best practices.
• Analyze performance data to identify sales trends and opportunities to optimize store processes.
• Provide expert knowledge of products and services and stay informed about industry trends to educate the sales team.
• Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast's Operating Principles, put customers first, learn and advocate for its technology and services, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act in the interests of colleagues, customers, investors, and communities.

Benefits

• Comcast offers an array of benefits options, expert guidance, and always-on tools intended to support employees physically, financially, and emotionally. Details are available in the benefits summary on the careers site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level