Store Manager, Naples, FL

Johnny Was•Naples, FL

1d•Onsite

About The Position

The Store Manager serves as a brand ambassador and business leader, delivering elevated experiences for clients and the store team. The role is responsible for building and developing a high-performing sales team and ensuring exceptional service at every touchpoint. In partnership with the Regional Director, the Store Manager uses business insights to shape strategy and performance and takes ownership of all aspects of the store, with a focus on client experience and sustained growth. The Store Manager oversees store sales and profitability, staffing and team development, business planning, inventory control, loss prevention, retail systems, and compliance with company operations and standards. They coach and lead a diverse team, set clear expectations, and foster a culture of accountability, collaboration, trust, and client-centered excellence. The position also leads by example on the sales floor, cultivates lasting client relationships, and uses data and metrics to improve business results and loyalty.

Requirements

At least 4 years of sales management experience in luxury retail or a related field.
Ability to analyze selling reports, identify business trends, and respond quickly to business needs.
Excellent communication skills and ability to lead a diverse team.
Strong understanding of luxury fashion, trends, and visual merchandising.
Flexibility to work demanding schedules, including weekends and holidays.
Ability to stand for extended periods and lift up to 25 pounds.

Nice To Haves

Bachelor’s degree in a similar field is preferred.

Responsibilities

Meet and exceed the store sales plan while managing payroll and expenses to drive profitability.
Staff the store and develop a high-performing team.
Forecast, plan, and budget according to business needs.
Use available business tools and support to drive sales results.
Represent the brand in the local market or mall to build brand loyalty and business.
Use retail systems and reporting tools.
Manage store inventory control and loss prevention.
Implement and enforce company operations, standards, practices, and policies; communicate pertinent information to the team.
Model professionalism and set clear performance expectations, fostering trust, integrity, and excellence.
Onboard, coach, develop, and motivate team members through feedback, support, and accountability.
Partner with HR on performance concerns and maintain accurate, timely, compliant documentation.
Lead by example on the sales floor through sales efforts and customer service, and take ownership of personal and store metrics and results.
Model and enforce dress code compliance.
Prioritize customer and employee experience over workload or tasking.
Recruit strong candidates and develop a store team capable of meeting service and sales goals.
Create an inviting atmosphere where clients feel welcomed, engaged, and valued.
Build a client engagement mindset and lasting client relationships.
Use data, tools, and metrics to drive business results, client retention, and long-term loyalty.
Deliver personalized in-store service, respond to client inquiries with a solution-oriented approach, and handle transactions and returns efficiently.
Play an active leadership role on the sales floor.