Xfinity Retail Assistant Store Manager

Comcast • Lancaster, PA

1d

About The Position

The Xfinity Retail Assistant Store Manager leads the retail sales team in delivering exceptional customer service and meeting sales objectives. The role manages store operations, maintains merchandising standards, optimizes inventory processes, coaches staff, and uses industry insights to support business success.

The position partners with the Store Manager on staffing, scheduling, and customer escalations; supports employee onboarding and development; and works to improve store efficiency, sales performance, and inventory accuracy. Regular, consistent, and punctual attendance is required. The schedule may vary and includes nights, weekends, and overtime as necessary. Comcast experience is preferred. Other duties and responsibilities may be assigned.

Employees are expected to follow Comcast’s Operating Principles, put customers first, learn and advocate for the company’s products and technology, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

A bachelor’s degree is preferred, but Comcast may also consider applicants with a combination of coursework and experience or extensive related professional experience. The role requires 5–7 years of relevant work experience.

Requirements

• 5–7 years of relevant work experience.
• Regular, consistent, and punctual attendance.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• Bachelor’s degree preferred; applicants with a combination of coursework and experience or extensive related professional experience may also be considered.
• Skills in customer experience, customer service, retail sales, and store operations management.

Nice To Haves

• Comcast experience.
• Bachelor’s degree.

Responsibilities

• Coach retail sales associates to meet sales targets and service metrics, fostering high performance and continuous improvement.
• Facilitate effective onboarding and ongoing development of new hires to support an exceptional customer experience.
• Maintain visual merchandising standards, consistent store presentation, and operational functionality of product demonstrations.
• Partner with the Store Manager to coordinate staffing and scheduling and resolve customer escalations efficiently.
• Implement operational procedures to improve store efficiency, with a focus on inventory control and back-of-house organization.
• Lead inventory accuracy efforts through regular cycle counts and adherence to inventory management best practices.
• Analyze performance data to identify sales trends and opportunities to optimize store processes.
• Provide expert knowledge of products and services and keep abreast of industry trends to inform and educate the sales team.
• Maintain regular, consistent, and punctual attendance; work nights and weekends, variable schedules, and overtime as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast’s Operating Principles, put customers first, collaborate with teammates, participate in the Net Promoter System, drive results, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Benefits

• Comcast offers a range of benefits and support options intended to support employees physically, financially, and emotionally. Further details are available in the benefits summary on the careers site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level