Xfinity Retail Store Manager

Comcast • Owings Mills, MD

1d

About The Position

The Xfinity Retail Store Manager delivers a best-in-class experience for customers and the store team, managing the customer environment and team to achieve financial targets and customer satisfaction goals. The role maintains effective operational and financial controls, develops processes to improve department efficiency, and assists with departmental budgeting. The manager hires, coaches, and evaluates employees, creates performance plans, and provides ongoing feedback and quarterly reviews. The team may include exempt and non-exempt employees, and the manager provides subject matter guidance as needed.

The manager oversees the retail experience of a well-visited location, leading sales performance, store operations, merchandising, staffing, scheduling, customer feedback efforts, and employee development. The position typically manages 8–12 direct reports and may participate in retail tests and pilots involving products, store design, and operational improvements. The role requires regular attendance and the ability to work nights and weekends, variable schedules, and overtime as necessary. The position is based in Maryland; the posting does not specify whether work is onsite, hybrid, or remote.

Requirements

• 5–7 years of relevant work experience.
• Ability to carry and lift boxes weighing up to 25 pounds and to stand and move about the store constantly.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• Regular, consistent, and punctual attendance.
• Independent judgment and discretion in matters of significance.

Nice To Haves

• Comcast experience preferred.
• Bachelor’s degree preferred; applicants with a combination of coursework and experience or extensive related professional experience may also be considered.

Responsibilities

• Deliver a world-class customer and employee experience while achieving sales goals and maintaining sound store operations.
• Build a strong team culture by selecting talent and providing development, feedback, coaching, training, and accountability.
• Communicate business initiatives, performance standards, and process and policy requirements.
• Use the Net Promoter System and other available tools to monitor customer feedback, coach employees, and improve the in-store experience.
• Own in-store merchandising, brand presentation, resets, and associated training compliance.
• Coach team members on positioning company products for customers.
• Manage inventory, cycle counts, cash management, and applicable store processes and procedures.
• Maintain appropriate staffing levels and efficient schedules.
• Review and analyze operational and financial reports to improve performance and metrics.
• Build collaborative relationships with market, region, and division stakeholders.
• Follow and administer cash-handling policies and procedures.
• Lead the retail experience at a well-visited location and seek to improve the store and customer experience.
• May participate in retail tests and pilots related to products, store design, and operational improvements.
• Hire, coach, evaluate, and develop employees; create personal performance plans and provide continuous feedback and quarterly reviews.
• Assist with departmental budget development and achievement, and develop processes to improve department efficiency.
• Attend regularly and punctually; work nights, weekends, variable schedules, and overtime as necessary.
• Model company operating principles, customer-first behavior, teamwork, inclusion, learning, and accountability.

Benefits

• Comcast offers benefits to eligible employees, with options and tools intended to support employees physically, financially, and emotionally. Further benefit details are available in the company’s compensation and benefits summary.
• Sales positions may be eligible for commission under the applicable plan; the posting lists targeted commission of $28,900 and notes potential upside for exceeding sales targets.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager