Xfinity Retail Store Manager, Williston, VT

Comcast • Williston, VT

1d • Onsite

About The Position

The Retail Store Manager is responsible for delivering a best-in-class experience for customers and the store team while achieving financial targets and customer satisfaction goals. The manager oversees the customer environment and store operations, maintains effective operational and financial controls, and develops processes that improve department efficiency and support the departmental budget. The role includes hiring, coaching, evaluating, and developing employees, potentially including both exempt and non-exempt team members. The manager provides subject-matter guidance, establishes performance plans, and gives ongoing feedback and quarterly reviews. Typically, the manager leads 8–12 direct reports and is the in-store owner for merchandising, brand standards, resets, and related training compliance. The role requires regular attendance and the ability to work nights, weekends, variable schedules, and overtime as needed.

Requirements

• 5–7 years of relevant work experience.
• Ability to carry and lift boxes weighing up to 25 pounds and to stand and move about the store constantly.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• Skills in coaching, customer experience, problem solving, results orientation, and sales team leadership.
• Bachelor's degree is preferred; Comcast may also consider relevant coursework and experience or extensive related professional experience.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Deliver a world-class customer and employee experience while achieving sales goals and operating a sound business.
• Select, hire, coach, train, develop, evaluate, and provide ongoing feedback to team members; establish performance plans and conduct quarterly reviews.
• Communicate business initiatives, performance standards, policies, and processes to support performance and compliance.
• Use the Net Promoter System and other available tools to monitor customer feedback, coach employees, and improve the in-store experience.
• Manage merchandising, brand standards, store resets, and associated training compliance.
• Coach team members on positioning company products for customers.
• Oversee inventory, cycle counts, cash management, and other store processes and procedures.
• Maintain appropriate staffing levels and efficient scheduling.
• Review and analyze operational and financial reports to improve performance and metrics.
• Build collaborative relationships with market, region, and division stakeholders.
• Administer cash-handling policies and procedures.
• Lead the retail experience of a well-visited location and work to enhance the store and customer experience.
• May participate in retail tests and pilot programs involving products, store design, and operational improvements.
• Exercise independent judgment and discretion in significant matters, maintain regular and punctual attendance, and perform other assigned duties.
• Support the company's operating principles, customer-first approach, teamwork, feedback practices, results and growth, inclusion, and ethical conduct.

Benefits

• Commission opportunity for eligible sales positions; sales compensation may exceed targeted earnings for employees who overachieve sales targets.
• Comcast provides benefits to eligible employees; specific benefits are described in the company's compensation and benefits summary.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager