Xfinity Retail Store Manager, Williston, VT

Comcast Resume • Williston, VT

3d • $47,341 - $79,059

About The Position

The Xfinity Retail Store Manager delivers a best-in-class experience for customers and the store team while managing the customer environment and team to achieve financial targets and customer satisfaction goals. The role maintains effective operational and financial controls, hires and develops employees, provides ongoing coaching and performance feedback, and supports departmental processes, efficiencies, and budgeting. The manager may lead exempt and non-exempt employees and provides subject-matter guidance as needed.

The manager leads a busy retail location, overseeing sales, service, staffing, scheduling, merchandising, inventory, cash management, and compliance. The role uses customer feedback and operational and financial reports to improve store performance, develops team members’ ability to position company products, and collaborates with market, region, and division stakeholders. The position typically manages 8–12 direct reports and requires nights and weekends, variable schedules, and overtime as necessary.

Requirements

• 5–7 years of relevant work experience.
• Ability to carry and lift boxes weighing up to 25 pounds and to stand and move about the store constantly.
• Ability to exercise independent judgment and discretion in matters of significance.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• Skills in coaching, customer experience, problem solving, results orientation, and sales team leadership.

Nice To Haves

• Bachelor’s degree is preferred; applicants with a combination of coursework and experience or extensive related professional experience may also be considered.

Responsibilities

• Deliver a world-class customer and employee experience while achieving sales goals and maintaining sound store operations.
• Select, hire, coach, develop, and evaluate employees; provide feedback, training, performance plans, and accountability.
• Communicate business initiatives, performance standards, processes, and policies, and promote compliance.
• Use the Net Promoter System and other available tools to monitor customer feedback and improve the in-store experience.
• Oversee in-store merchandising, brand presentation, resets, and associated training compliance.
• Coach team members on positioning company products for customers.
• Manage inventory, cycle counts, cash management, and other store processes and procedures.
• Maintain appropriate staffing levels and efficient employee scheduling.
• Review operational and financial reports and use them to improve performance and metrics.
• Build collaborative relationships with market, region, and division stakeholders.
• Administer cash-handling policies and procedures.
• Lead the retail experience of a well-visited location and improve the store and customer experience.
• May participate in retail tests and pilots involving products, store design, and operational improvements.
• Work nights and weekends, variable schedules, and overtime as necessary; maintain regular, consistent, and punctual attendance.
• Support company operating principles, customer focus, teamwork, results and growth, inclusion, and ethical conduct.
• Perform other duties and responsibilities as assigned.

Benefits

• Comcast provides a range of benefits to eligible employees, with options and guidance intended to support physical, financial, and emotional well-being. Specific benefits are described in the company’s compensation and benefits summary.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager