Licensed Optical Supervisor - Williston, VT

Warby Parker•Williston, VT

13h•$26 - $32•Onsite

About The Position

Warby Parker is seeking an Optical Supervisor to join its team of in-house optical professionals. The supervisor delivers customer-focused eyewear assistance, applies optical expertise and product knowledge, and helps customers feel confident about their glasses. As a store keyholder, the role helps open and close the store and maintain internal operations. The supervisor also leads and supports opticians and retail advisors, helping create an upbeat, productive work environment. The position combines direct optical service with store leadership. The supervisor supports daily operations, service standards, staff zoning, sales, inventory systems, and business operations, while working with store management to mentor the Optical team and Optician Apprentice Program participants.

Requirements

Licensed dispensing optician in states that require a license, or ABO-certified optician in states without licensing requirements.
At least 2 years of experience, including supervisor responsibilities.
Passion for the eyewear and retail industries.
Clear, effective, professional communication skills, including the ability to explain technical terms in an accessible way.
Commitment to providing exceptional service to customers and teammates.
Energetic, positive team player who can adapt to a fast-paced, changing work environment.
Strong attention to detail, composure under pressure, and ability to manage varied responsibilities.
Open-mindedness and commitment to continuous learning.
Not listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to help meet their eyewear needs.
Take and record measurements, adjust and fit eyewear accurately.
Check that finished eyewear meets optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Help open and close the store as a keyholder.
Ensure operational, service, and staff zoning procedures are carried out to Warby Parker standards.
Support the store vision and sales by providing exceptional service on the floor and serving as a main contact for customer and operational questions.
Work with store management to lead and mentor the Optical team, including participants in the Optician Apprentice Program.
Help maintain store systems, inventory databases, and business operations.
Foster and support a productive, positive employee culture.