Licensed Optical Supervisor - SouthPark

Warby Parker • Charlotte, NC

1d • Onsite

About The Position

Warby Parker is seeking an Optical Supervisor to join its in-house optical team at the SouthPark store. The role combines customer-facing optical work with store leadership and operational responsibilities. The supervisor helps customers find eyewear that meets their needs, provides accurate measurements and fitting, verifies finished eyewear, and explains prescription terminology and product offerings.

As a store keyholder, the Optical Supervisor helps open and close the store and maintain internal operations. The role supports daily procedures, customer service and sales, store systems, inventory databases, and business operations. In partnership with store management, the supervisor leads and mentors the Optical team, including Optician Apprentice Program participants, and helps foster a positive, productive employee culture.

Requirements

• Be a licensed dispensing optician in states that require licensure, or an ABO-certified optician in states that do not require licensure.
• Have at least 2 years of experience, including supervisor responsibilities.
• Be passionate about the eyewear and retail industries.
• Communicate clearly, effectively, and professionally, including explaining technical terms in a way customers can understand.
• Be dedicated to providing exceptional service to customers and teammates.
• Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
• Be detail-oriented, calm under pressure, and able to manage a wide range of responsibilities.
• Be open-minded and committed to continuous learning.
• Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Work directly with customers to meet their eyewear needs.
• Take and record measurements, adjust eyewear, and fit eyewear accurately.
• Check that finished eyewear meets Warby Parker's optical standards and customer requirements and requests.
• Explain prescription terminology and product offerings to customers.
• Help open and close the store as a keyholder.
• Ensure operational, service, and staff-zoning procedures are carried out to Warby Parker standards.
• Support the store's vision and sales by providing exceptional service on the floor and serving as the main contact for customer and operational questions.
• Work with store management to lead and mentor the Optical team, including Optician Apprentice Program participants.
• Model excellent customer service.
• Help maintain store systems, inventory databases, and business operations.
• Foster and support a productive, positive employee culture.

Benefits

• Health, vision, and dental insurance (full-time employees)
• Life and AD&D insurance (full-time employees)
• Paid sick leave (full-time and part-time employees; accrual terms vary by location and status)
• Paid holidays (full-time employees)
• Vacation days per year (full-time employees)
• Retirement savings plan (401(k))
• Parental leave, including for non-birthing parents
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical Education Reimbursement
• Free eyewear

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed