Licensed Optical Supervisor - SouthPark

Warby Parker • Charlotte, NC

1d

About The Position

Warby Parker is seeking an Optical Supervisor to join its team of in-house optical professionals at the SouthPark store. The role combines hands-on optical service with store leadership and operational responsibilities. The supervisor helps customers find eyewear that meets their needs, ensures eyewear is accurately fitted and meets optical standards, and explains prescriptions and products in accessible terms. As a store keyholder, the supervisor helps open and close the store, maintains operations, and supports an upbeat, productive environment for opticians and retail advisors.

Requirements

• Licensed dispensing optician in states that require a license, or ABO-certified optician in states without licensing requirements.
• At least 2 years of experience, including supervisor responsibilities.
• Clear, effective, and professional communication skills, including the ability to explain technical terms to customers.
• Ability to provide exceptional service to customers and teammates.
• Ability to adapt in a fast-paced, changing work environment.
• Strong attention to detail, composure under pressure, and ability to manage a wide range of responsibilities.
• Not listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Nice To Haves

• Passion for the eyewear and retail industries.
• Energetic, positive, and collaborative approach.
• Open-mindedness and commitment to ongoing learning.

Responsibilities

• Work directly with customers to meet their eyewear needs.
• Take and record measurements, adjust and fit eyewear accurately.
• Check finished eyewear against optical standards and customer requirements and requests.
• Explain prescription terminology and product offerings to customers.
• Help open and close the store as a keyholder.
• Ensure operational, service, and staff-zoning procedures are carried out to Warby Parker standards.
• Support the store vision and sales by providing outstanding service on the floor and serving as a main contact for customer and operational questions.
• Work with store management to lead and mentor the Optical team, including Optician Apprentice Program participants.
• Help maintain store systems, inventory databases, and business operations.
• Foster and support a productive, positive employee culture.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• 401(k) retirement savings plan
• Parental leave, including for non-birthing parents
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed