Licensed Optical Supervisor - Capitol Hill

Warby Parker•Seattle, WA

1d•$28 - $36

About The Position

Warby Parker is seeking an Optical Supervisor to join its in-house optical team. The role combines direct customer service and optical expertise with store leadership and operational responsibilities. The supervisor helps customers find eyewear that meets their needs, takes and records measurements, fits and adjusts eyewear, checks finished products, and explains prescriptions and product options. As a store keyholder and team leader, the Optical Supervisor helps open and close the store, ensures operational and service procedures are followed, supports sales and customer service on the floor, and acts as a primary contact for customer and operational questions. Working with store management, the supervisor mentors the Optical team, including Optician Apprentice Program participants, maintains store systems and inventory records, and fosters a positive and productive employee culture.

Requirements

Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states that do not require licensure.
Have at least 2 years of experience, including supervisor responsibilities.
Be passionate about the eyewear and retail industries.
Communicate clearly, effectively, and professionally, including explaining technical terms in accessible language.
Be dedicated to providing exceptional service to customers and teammates.
Be an energetic, positive team player able to adapt to a fast-paced, changing work environment.
Be detail-oriented, composed under pressure, and capable of managing a wide range of responsibilities.
Be open-minded and committed to learning.
Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear accurately.
Check that finished eyewear meets Warby Parker optical standards and customer requirements.
Explain prescription terminology and product offerings to customers.
Help open and close the store as a keyholder.
Ensure operational, service, and staff-zoning procedures are carried out to Warby Parker standards.
Support the store’s vision and sales by providing exceptional service on the floor and serving as a main contact for customer and operational questions.
Work with store management to lead and mentor the Optical team, including Optician Apprentice Program participants.
Help maintain store systems, inventory databases, and business operations.
Foster and support a positive, productive employee culture.