Licensed Optical Supervisor - Capitol Hill

Warby Parker • Seattle, WA

1d • Onsite

About The Position

Warby Parker is seeking an Optical Supervisor to join its in-house optical team. The role combines direct customer eyewear support with store leadership and keyholder responsibilities, including helping open and close the store and maintaining internal operations. The supervisor helps deliver positive customer experiences, supports the store’s sales and service goals, and fosters an upbeat, productive environment for opticians and retail advisors.

Requirements

• Licensed dispensing optician in states that require a license, or ABO-certified optician in states without licensing requirements.
• At least 2 years of experience, including supervisor responsibilities.
• Clear, effective, professional communication skills, including the ability to explain technical terms to customers.
• Ability to provide outstanding service to customers and teammates.
• Ability to adapt in a fast-paced, changing work environment.
• Strong attention to detail, composure under pressure, and ability to manage varied responsibilities.
• Not listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Nice To Haves

• Passion for the eyewear and retail industries.
• Energetic, positive, open-minded team player who is eager to learn.

Responsibilities

• Work directly with customers to meet their eyewear needs.
• Take and record measurements, adjust and fit eyewear accurately.
• Check that finished eyewear meets optical standards and customer requirements and requests.
• Explain prescription terminology and product offerings to customers.
• Help open and close the store as a keyholder.
• Ensure daily operational, service, and staff-zoning procedures are carried out to Warby Parker standards.
• Support the store vision and sales by providing exceptional floor service and serving as a main contact for customer and operational questions.
• Work with store management to lead and mentor the Optical team, including Optician Apprentice Program participants, and model excellent service.
• Maintain general store systems, inventory databases, and business operations.
• Foster and support a productive, positive employee culture.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• 401(k) retirement savings plan
• Parental leave, including for non-birthing parents
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical Education Reimbursement
• Free eyewear

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed