Licensed Optical Supervisor - SHORT PUMP
About The Position
Warby Parker is seeking an Optical Supervisor to join its in-house optical team. The role combines customer-facing optical work with store leadership and operational responsibilities. The supervisor serves as a store keyholder, helps open and close the shop, maintains internal operations, and fosters an upbeat, productive work environment for opticians and retail advisors. The Optical Supervisor works directly with customers to address eyewear needs, take and record measurements, adjust and fit eyewear, ensure finished eyewear meets optical standards and customer requirements, and explain prescription terminology and product offerings. The role also supports daily store execution, customer service, sales, team mentoring, inventory and business systems, and a positive employee culture. Warby Parker describes its mission as inspiring and impacting the world with vision, purpose, and style. Its Buy a Pair, Give a Pair program distributes a pair of glasses to someone in need for every pair of glasses or sunglasses sold.
Requirements
- Be a licensed dispensing optician in states that require licensure, or an ABO-certified optician in states without licensing requirements.
- Have at least 2 years of experience, including supervisor responsibilities.
- Be passionate about the eyewear and retail industries.
- Communicate clearly, effectively, and professionally, including explaining technical terms in a way customers can understand.
- Be dedicated to exceeding expectations for customers and teammates.
- Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
- Be detail-oriented, remain calm under pressure, and manage a wide range of responsibilities.
- Be open-minded and committed to learning and challenging existing knowledge.
- Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Work directly with customers to help meet their eyewear needs.
- Take and record measurements, adjust and fit eyewear accurately.
- Check that finished eyewear meets optical standards and customer requirements and requests.
- Explain prescription terminology and product offerings to customers.
- Act as a store keyholder and help open and close the shop.
- Ensure operational, service, and staff-zoning procedures are carried out to Warby Parker standards.
- Drive the store vision and sales by providing exceptional service on the floor and serving as the main contact for customer and operational questions.
- Work with store management to lead and mentor the Optical team, including participants in the Optician Apprentice Program, and model great service.
- Help maintain store systems, inventory databases, and business operations.
- Foster and support a productive, positive employee culture.
Benefits
- Health, vision, and dental insurance (full-time employees).
- Life and AD&D insurance (full-time employees).
- Paid sick leave (full-time and part-time employees; terms vary by location and employee status).
- Paid holidays (full-time employees).
- Vacation days (full-time employees).
- 401(k) retirement savings plan (full-time employees).
- Parental leave, including for non-birthing parents (full-time employees).
- Short-term disability (full-time employees).
- Employee Stock Purchase Plan (full-time and part-time employees).
- Employee Assistance Program (full-time and part-time employees).
- Bereavement Support (full-time employees).
- Optical Education Reimbursement (full-time employees).
- Free eyewear (full-time and part-time employees).
- Variable compensation for eligible employees.
- Overtime pay for non-exempt employees required to work more than 40 hours in a workweek.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
