Sales Manager - Williston, VT
About The Position
Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors and create excellent glasses-shopping experiences. The role combines customer engagement, store operations, team leadership, process improvement, and participation in special projects. The Sales Manager helps shape Warby Parker Retail while gaining exposure to strategic operations and learning from business and Retail leaders. The Sales Manager communicates the company’s values and brand philosophy to customers, oversees store procedures and schedules, and supports a team of 8–10 members. The role also helps with performance reviews, onboarding, and ongoing training, while fostering an inclusive, service-minded workplace. Warby Parker describes its mission as inspiring and impacting the world with vision, purpose, and style. The company aims to scale while doing good, make vision care simple and accessible, and distribute a pair of glasses to someone in need for every pair sold through its Buy a Pair, Give a Pair program.
Requirements
- Retail experience, including at least 1 year in a management position.
- Exceptional interpersonal skills.
- Managerial experience in sales or operations at a complex, customer-focused retailer.
- Self-starter with an entrepreneurial spirit.
- Eagerness to learn new skills.
- Upbeat, empathetic team player.
- Commitment to strong performance and helping teammates reach their targets.
- Ability to bring positive, fun energy to the workplace, including when working long hours.
- Must not be on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Communicate Warby Parker’s values and brand philosophy to customers.
- Troubleshoot the point-of-sale system.
- Oversee the store’s inventory management procedures.
- Develop processes that improve customer service and optimize shopping experiences.
- Manage and implement daily zoning schedules.
- Open and close the store.
- Lead beginning-of-shift and end-of-day meetings, as well as roundtables and other meetings as needed.
- Direct a team of 8–10 team members and demonstrate excellent customer service.
- Help conduct team members’ biannual performance reviews with the Store Leader and Associate Store Leader.
- Assist with new-hire onboarding and ongoing training.
- Treat customers with respect and cultivate an inclusive, service-minded work culture.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life and AD&D insurance
- Paid sick leave
- Paid holidays
- Vacation days
- 401(k) retirement savings plan
- Parental leave
- Short-term disability
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
- Bereavement support
- Optical education reimbursement
- Free eyewear
- Variable compensation for eligible employees
- Overtime pay for non-exempt employees required to work more than 40 hours in a workweek
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
