Xfinity Retail Store Manager
About The Position
The Xfinity Retail Store Manager delivers a best-in-class experience for customers and the store team while managing the customer environment and team to achieve financial targets and customer satisfaction goals. The role maintains effective operational and financial controls, hires, coaches, and evaluates personnel, develops performance plans, and provides continuous feedback and quarterly reviews. The manager develops efficient processes, contributes to departmental budgeting, leads a team that may include exempt and non-exempt employees, and provides subject-matter guidance as needed. The manager leads the retail experience at a well-visited store, promotes sales and service excellence, oversees merchandising and store operations, and develops team members' product knowledge. The position typically manages 8–12 direct reports and requires independent judgment, regular attendance, and flexibility to work nights, weekends, variable schedules, and overtime as needed. The stated degree is preferred, but Comcast may consider relevant coursework and experience or extensive related professional experience.
Requirements
- 5–7 years of relevant work experience.
- Bachelor's degree preferred; applicants with some combination of coursework and experience or extensive related professional experience may also be considered.
- Ability to carry and lift boxes weighing up to 25 pounds and to stand and move about the store constantly.
- Ability to work nights and weekends, variable schedules, and overtime as necessary.
- Regular, consistent, and punctual attendance.
- Skills in coaching, customer experience, product knowledge, retail sales, and store experience.
Nice To Haves
- Bachelor's degree.
Responsibilities
- Deliver a world-class customer and employee experience, achieve sales goals, and operate a sound business.
- Select, inspire, train, coach, and develop team members, providing feedback and promoting accountability, sales, and service excellence.
- Communicate business initiatives, performance standards, and policies and processes to support high performance and compliance.
- Use the Net Promoter System and other available tools to monitor customer feedback, coach employees, and improve the in-store experience.
- Own in-store merchandising, brand presentation, resets, and associated training compliance.
- Coach and develop team members on positioning company products with customers.
- Manage in-store operations, including inventory, cycle counts, cash management, and applicable processes and procedures.
- Maintain appropriate staffing levels and efficient scheduling.
- Review and analyze operational and financial reports to improve performance and metrics.
- Build collaborative relationships with market, region, and division stakeholders.
- Administer cash-handling policies and procedures.
- Lead the retail experience at a well-visited location and improve the store and customer experience.
- Participate as needed in retail tests and pilot programs involving products, store design, and operational improvements.
- Perform other duties and responsibilities as assigned.
Benefits
- Comcast provides an array of benefits to eligible employees, with details available in its compensation and benefits summary.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
