Xfinity Retail Assistant Store Manager
About The Position
The Xfinity Retail Assistant Store Manager leads a retail sales team in delivering exceptional customer service and meeting sales objectives. The role manages store operations, maintains merchandising standards, improves inventory processes, coaches staff, and uses industry insights and performance data to support business success. The position partners with the Store Manager on staffing, scheduling, and customer escalations and helps ensure new hires are onboarded and developed effectively. Regular, consistent, and punctual attendance is required, along with the ability to work nights, weekends, variable schedules, and overtime as necessary.
Requirements
- 5–7 years of relevant work experience.
- Bachelor's degree is preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
- Skills in coaching, leadership, and sales.
- Ability to work nights and weekends, variable schedules, and overtime as necessary.
Nice To Haves
- Bachelor's degree.
Responsibilities
- Coach retail sales associates to meet sales targets and service metrics, fostering high performance and continuous improvement.
- Facilitate onboarding and ongoing development of new hires so they deliver an exceptional customer experience.
- Maintain visual merchandising standards, consistent store presentation, and operational functionality of product demonstrations.
- Partner with the Store Manager to coordinate staffing and scheduling and resolve customer escalations efficiently.
- Implement operational procedures to improve store efficiency, inventory control, and back-of-house organization.
- Lead inventory accuracy efforts through regular cycle counts and inventory management best practices.
- Analyze performance data to identify sales trends and opportunities to optimize store processes.
- Provide expert knowledge of products and services and stay informed about industry trends to educate the sales team.
- Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
- Perform other duties and responsibilities as assigned.
- Follow Comcast's Operating Principles and put customers first by supporting seamless digital options and promoting products and services.
- Learn, use, and advocate for Comcast technology, products, services, and digital tools.
- Work collaboratively, participate in the Net Promoter System, drive results and growth, support inclusion, and act in the interests of colleagues, customers, investors, and communities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
