Xfinity Retail Assistant Store Manager, Denver, CO

Comcast Resume • Denver, CO

11d • $18 - $30 • Onsite

About The Position

The Xfinity Retail Assistant Store Manager leads the retail sales team in delivering exceptional customer service and meeting sales objectives. The role manages store operations, maintains merchandising standards, and optimizes inventory processes. It also coaches and develops staff and uses industry insights and performance data to support store success. The position partners with the Store Manager on staffing, scheduling, and customer escalations. A bachelor's degree is preferred, though applicants with a suitable combination of coursework and experience or extensive related professional experience may also be considered. The role requires 5–7 years of relevant work experience.

Requirements

• 5–7 years of relevant work experience.
• Bachelor's degree preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
• Skills in accountability, coaching, customer experience, managing sales teams, motivational coaching, and retail sales.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• Regular, consistent, and punctual attendance.

Nice To Haves

• Comcast experience preferred.
• Bachelor's degree preferred.

Responsibilities

• Coach retail sales associates to meet sales targets and service metrics, fostering high performance and continuous improvement.
• Facilitate effective onboarding and ongoing development of new hires so they deliver an exceptional customer experience.
• Maintain visual merchandising standards and consistent store presentation, including operational product demonstrations.
• Partner with the Store Manager to coordinate staffing and scheduling and resolve customer escalations efficiently.
• Implement operational procedures to improve store efficiency, particularly inventory control and back-of-house organization.
• Lead inventory accuracy efforts through regular cycle counts and adherence to inventory management best practices.
• Analyze performance data to identify sales trends and opportunities to optimize store processes.
• Provide expert knowledge of products and services and stay informed about industry trends to educate the sales team.
• Maintain regular, consistent, and punctual attendance; work nights and weekends, variable schedules, and overtime as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast's Operating Principles, put customers first, learn and advocate for products and digital tools, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Benefits

• Comcast provides a range of benefits to eligible employees, with personalized options and guidance supporting physical, financial, and emotional well-being; specific benefits are described in the company's compensation and benefits summary.
• Sales compensation programs offer potential earnings above targeted earnings for employees who exceed sales targets.
• Sales positions are generally eligible for commission under the applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level