Xfinity Retail Assistant Store Manager

Comcast Resume • Baltimore, MD

10d • $17 - $28

About The Position

The Xfinity Retail Assistant Store Manager leads a retail sales team in delivering exceptional customer service and meeting sales objectives. The role manages store operations, maintains merchandising standards, and optimizes inventory processes. It also coaches and develops staff and uses industry knowledge and performance insights to support store success. The position partners with the Store Manager on staffing, scheduling, and customer escalations. A bachelor's degree is preferred, though Comcast may also consider coursework and experience or extensive related professional experience.

Requirements

• 5–7 years of relevant work experience.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• Skills in coaching, customer experience, managing sales teams, retail sales, and sales.

Nice To Haves

• Comcast experience preferred.
• Bachelor's degree preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.

Responsibilities

• Coach retail sales associates to meet sales targets and service metrics, fostering high performance and continuous improvement.
• Facilitate effective onboarding and ongoing development of new hires to support an exceptional customer experience.
• Maintain visual merchandising standards, consistent store presentation, and the operational functionality of product demonstrations.
• Partner with the Store Manager to coordinate staffing and scheduling and resolve customer escalations efficiently.
• Implement operational procedures to improve store efficiency, including inventory control and back-of-house organization.
• Lead inventory accuracy efforts through regular cycle counts and adherence to inventory management best practices.
• Analyze performance data to identify sales trends and opportunities for process optimization.
• Provide expert knowledge of products and services and stay informed about industry trends to educate the sales team.
• Maintain regular, consistent, and punctual attendance; work nights and weekends, variable schedules, and overtime as necessary.
• Perform other duties and responsibilities as assigned.
• Apply Comcast's Operating Principles, put customers first, advocate for products and digital tools, work collaboratively, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Benefits

• Comcast provides an array of benefits to eligible employees, with personalized options and guidance to support physical, financial, and emotional well-being. Details are available in the compensation and benefits summary on Comcast's careers site.
• Most sales positions are eligible for commission under the applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level