Xfinity Retail Assistant Store Manager

Comcast Resume • Lancaster, PA

4d

About The Position

The Xfinity Retail Assistant Store Manager leads the retail sales team in delivering exceptional customer service and meeting sales objectives. The role manages store operations, maintains merchandising standards, optimizes inventory processes, coaches staff, and uses industry insights to support business success. The position partners with the Store Manager on staffing, scheduling, and customer escalations, and helps create a high-performance, inclusive team culture.

Requirements

• 5–7 years of relevant work experience.
• Bachelor's degree is preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
• Skills in customer experience, customer service, retail sales, and store operations management.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• Regular, consistent, and punctual attendance.

Nice To Haves

• Comcast experience is preferred.

Responsibilities

• Coach retail sales associates to meet sales targets and service metrics, fostering high performance and continuous improvement.
• Facilitate onboarding and ongoing development of new hires to help them deliver an exceptional customer experience.
• Maintain visual merchandising standards, consistent store presentation, and operational functionality of product demonstrations.
• Partner with the Store Manager to coordinate staffing and scheduling and resolve customer escalations efficiently.
• Implement operational procedures to improve store efficiency, including inventory control and back-of-house organization.
• Lead inventory accuracy efforts through regular cycle counts and adherence to inventory management best practices.
• Analyze performance data to identify sales trends and opportunities to optimize store processes.
• Provide expert knowledge of products and services and stay current on industry trends to inform and educate the sales team.
• Maintain regular, consistent, and punctual attendance; work nights and weekends, variable schedules, and overtime as necessary.
• Perform other duties and responsibilities as assigned.
• Apply Comcast's Operating Principles, prioritize the customer experience, advocate for products and digital tools, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act in the interests of customers, colleagues, investors, and communities.

Benefits

• Comcast provides a range of benefits and support options intended to support employees physically, financially, and emotionally; details are available in the benefits summary on the careers site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level