Xfinity Retail Store Manager, Leesburg, FL

Comcast • Leesburg, FL

1d • Onsite

About The Position

The Xfinity Retail Store Manager delivers a best-in-class customer and employee experience while managing the store environment and team to achieve financial targets and customer satisfaction goals. The role oversees store operations and financial controls, staffing, employee development, sales and service excellence, merchandising, and compliance. The manager reviews operational and financial reports, develops processes to improve efficiency, and may participate in retail tests and pilots related to products, store design, and operations. The position typically manages 8–12 direct reports and requires independent judgment, regular attendance, and the ability to work nights, weekends, variable schedules, and overtime as necessary. The role requires the ability to lift and carry boxes weighing up to 25 pounds and to stand and move about the store constantly.

Requirements

• 5–7 years of relevant work experience.
• Ability to carry and lift boxes weighing up to 25 pounds.
• Ability to stand and move about the store constantly.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• Regular, consistent, and punctual attendance.
• Ability to exercise independent judgment and discretion in significant matters.

Nice To Haves

• Previous Comcast experience is preferred.
• A bachelor's degree is preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.

Responsibilities

• Deliver a world-class customer and employee experience, meet sales goals, and run an operationally sound store.
• Select, hire, coach, develop, and evaluate employees; set performance plans and provide continuous feedback and quarterly reviews.
• Promote a culture of development, sales and service excellence, training, personal accountability, and company expectations.
• Communicate business initiatives, performance standards, processes, and policies to support high performance and compliance.
• Use the Net Promoter System and other available tools to monitor customer feedback, coach employees, and improve the in-store experience.
• Own in-store merchandising, brand presentation, resets, and related training compliance.
• Coach team members on positioning company products for customers.
• Manage inventory, cycle counts, cash management, cash-handling procedures, and other store processes.
• Maintain appropriate staffing levels and efficient employee scheduling.
• Review and analyze operational and financial reports to improve performance and metrics.
• Develop processes and procedures to improve department efficiency and assist with department budget development and achievement.
• Build collaborative relationships with market, region, and division stakeholders.
• Lead the retail experience of a well-visited location and seek to improve the store and customer experience.
• May participate in retail tests and pilot programs involving products, store design, and operational improvements.
• Carry out other assigned duties and responsibilities.

Benefits

• Comcast offers an array of benefits options and personalized guidance and tools to support employees physically, financially, and emotionally. Details are available in the benefits summary on the careers site.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager