General Manager I - Store 8466 - Leesburg, FL

Advance Stores Company•Leesburg, FL

About The Position

The General Manager is a professional-level sales and management position responsible for supporting both sides of the store business. The role requires knowledge of store systems, automotive systems, and parts, as well as the ability to identify and troubleshoot customer needs and assist DIY customers with projects. The General Manager develops and maintains Professional Customer relationships, grows related programs, achieves financial metrics, and maintains service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts including an hour for lunch and rotating nights and weekends. Additional hours may be required depending on staffing, store conditions, sales targets, and other business demands. The schedule is based on business needs. The position involves leading store sales and service, hiring and developing Team Members, managing inventory and operations, and coaching employees to meet customer expectations. The General Manager may also provide DIY services such as battery testing and installation and wiper installation, and may assist the District or Region with other functions upon request.

Requirements

High school diploma or GED.
Valid driver's license.
2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
Ability to work a schedule that includes days, evenings, and weekends as needed.
Ability to communicate effectively and build strong relationships with Customers, peers, and upper management; English speaking and writing skills are required.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to locate and stock parts and to source parts from multiple sources, including special orders, FDO, and second sources.
Ability to execute and train store operational procedures, inventory systems, equipment use, POS and parts lookup systems, and DIY testing and diagnostic services.
Ability to become ASE P2 certified or obtain an ASE-ready equivalent.
Working knowledge of automotive systems is preferred.
Ability to meet the physical demands of the role, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds, with or without reasonable accommodation.

Nice To Haves

Bachelor’s degree in business or a related area.
ASE certification.
Spanish language skills.
Working knowledge of automotive systems.
Microsoft PowerPoint proficiency.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including developing customer action plans and holding the team accountable for executing them.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach all Team Members to meet Customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Promote diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train staff on project and product quality recommendations, store processes and procedures, testing and diagnostic equipment, inventory systems, store equipment, POS, and parts lookup systems.
Review and analyze profit and loss statements and other business reports.
Recruit, select, hire, and develop Team Members and build relationships with Professional Customers.