General Manager I - Store 8466 - Leesburg, FL

Advance Auto Parts•Leesburg, FL

About The Position

The General Manager is a professional-level sales and management leader who supports both sides of the business. The role involves understanding store and automotive systems, parts, and DIY customer needs, as well as developing Professional Customer relationships and growing those programs. The General Manager is accountable for financial results and for maintaining service and store appearance standards. This exempt position requires a minimum of 50–55 hours per week, excluding meal breaks. The typical schedule is 5–6 days per week with 11-hour shifts, including rotating nights and weekends, and a one-hour lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business needs; schedules are based on business needs. The General Manager leads, hires, develops, coaches, schedules, and engages store Team Members; drives sales and service results; and oversees inventory and operational standards. The role also provides DIY services such as battery testing and installation and wiper installation, and may assist the District or Region with other functions. The position requires effective communication and relationship building, business and financial analysis, and the ability to train teams on store systems, procedures, equipment, and customer service.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with proven financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to speak and write English and communicate effectively with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate figures and amounts, including discounts, percentages, sales increases, and gross profit percentages.
Ability to analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and give inspiring feedback.
Ability to work assorted days, evenings, and weekends as needed.
Ability to become ASE P2 certified or an ASE-ready equivalent.
Ability to locate and stock parts; source parts from multiple sources, including special orders, FDO, and second sources; and perform advanced parts lookup.
Safety knowledge and skills.
Ability to execute and train store operational processes, inventory systems, equipment, POS and parts lookup systems, and DIY testing and diagnostic equipment.
Ability to build and grow Professional Customer relationships.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.
Ability to use Microsoft PowerPoint.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including creating and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Train and execute project and product quality recommendations, operational processes and procedures, testing and diagnostic equipment, inventory systems, store equipment, POS, and parts lookup systems.
Review and analyze P&L statements and other business reports.
Recruit, select, hire, and develop quality Team Members.
Build and grow relationships with Professional Customers.