About The Position

The Sales Associate is responsible for providing quality customer service and driving product sales. The role requires knowledge of the store’s product areas and departments, adherence to policies and visual standards, and full promotion of sales and promotions. As an ambassador of the organization and brand, the Sales Associate creates a distinctive customer experience to help acquire and retain long-term customers. The position focuses on outstanding customer service and merchandise promotion. This role has no supervisory responsibilities.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks accurately.
  • Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including welcoming customers and assisting multiple customers during peak periods.
  • Promote and sell the organization’s services and merchandise.
  • Set goals to develop selling skills and track sales.
  • Uphold company policies, procedures, and standards in the operations, personnel, visual, customer service, and product knowledge manuals, as well as company memos.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell products, following guidance in the product knowledge manual.
  • Meet or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend store staff meetings and tech clinics.
  • Protect company assets and financial information by following internal control procedures and reporting potential fraud risks to management or appropriate officials.
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