About The Position

The Sales Associate provides quality customer service and drives product sales. The role requires knowledge of the store’s product areas and departments, adherence to policies, procedures, and visual standards, and promotion of sales and offers. As an ambassador for the organization and brand, the Sales Associate creates a distinctive customer experience that helps acquire and retain customers. The role also supports daily store operations and promotes merchandise while providing outstanding customer service.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks precisely.
  • Team player with a passion for outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including welcoming customers and assisting multiple customers during peak periods.
  • Promote and sell the organization’s services and merchandise.
  • Set goals to develop selling skills and track sales.
  • Follow company policies, procedures, and standards in applicable manuals and communications.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell products, using guidance in the product knowledge manual.
  • Meet or exceed sales targets and goals.
  • Communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend staff meetings and store tech clinics.
  • Protect company assets and financial information by following internal control procedures and reporting potential fraud risks.
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