Asst Manager-Retail

Verizon•Grand Rapids, MI

3d•$42,000 - $80,000•Onsite

About The Position

The Assistant Manager-Retail inspires and develops a sales team at a Verizon retail store, helping the team meet sales targets and deliver exceptional customer experiences. The role supports customers with issues and transactions, coaches sales specialists, and oversees store operations, merchandising, inventory, security, and cleanliness. It also includes managing staffing and store financial and sales reporting, meeting compliance requirements, coordinating facilities, network, or IT support when needed, and completing opening and closing activities. The role is onsite at a defined work location and is scheduled for 40 hours per week. Compensation includes a base salary of $42,000–$55,000 annually, with potential team-based commissions and additional commission payouts for top performers; actual compensation varies by geography, hours worked, and performance.

Requirements

Associate’s degree or at least two years of work experience.
At least three years of relevant experience, demonstrated through work experience and/or military experience.
Willingness to work evenings, weekends, and holidays.
Willingness to work additional shifts when necessary, typically during summer, November through December, and/or peak vacation periods.

Nice To Haves

Demonstrated ability to drive positive results in a cohesive environment with an individual commission structure.
Negotiation and conflict-resolution skills, with the ability to build trust and act as an influencer.
Strong written and oral communication skills.
Ability to balance multiple, sometimes competing priorities in a fast-paced environment.

Responsibilities

Lead the team in resolving customer issues and assisting with customer transactions.
Inspire, train, and coach team members to deliver exceptional customer experiences.
Identify selling skill gaps and develop and implement plans to help employees meet or exceed individual sales metrics and assigned quotas.
Manage store operations, including analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance requirements, and opening facilities, network, or IT trouble tickets as needed.
Monitor inventory by restocking shelves, maintaining device security, and keeping the store clean.
Manage store merchandising and planogram compliance in accordance with company expectations.
Complete store opening and closing activities.

Benefits

Medical, dental, and vision coverage.
401(k) plan with matching contributions up to 6% of eligible contributions, qualified student loan repayments, or a combination of both.
Sales recognition programs, which have awarded top performers travel, gifts, and other incentives.
Five weeks of paid time off, including vacation, holidays, and personal days.
Eight weeks of paid parental leave for eligible new parents; when paired with short-term disability, the benefit may provide up to 16 weeks of paid time off for the birthing parent.
Up to $8,000 per year in tuition assistance.
Discounts of up to 50% on Verizon products and services, plus additional employee discounts on attractions, automotive, travel, and more.
Short- and long-term disability insurance, basic and supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home and auto insurance.
Up to eight company-paid holidays per year and up to six personal days per year.
Adoption assistance.
Potential premium pay, such as overtime, shift differential, holiday pay, or allowances, depending on the role.
New hires receive up to 15 vacation days per year, increasing with additional service.