Asst Manager-Retail

Verizon•Grand Rapids, MI

2d•Onsite

About The Position

The Assistant Manager-Retail inspires a sales team and creates exceptional customer experiences in a Verizon retail store. The role helps develop sales specialists, achieve sales and financial targets, maintain store merchandising, and provide customers with a positive experience of Verizon’s wireless products and services. The assistant manager leads by resolving customer issues, assisting with transactions, coaching team members, and supporting their individual development and performance. The position also oversees store operations, including staffing needs, financial and sales reporting, cash management, compliance, inventory, device security, store cleanliness, merchandising and planogram compliance, and opening and closing activities. The role is onsite at a defined worksite and is scheduled for 40 hours per week. Compensation is $42,000–$55,000 annually in base pay, with the opportunity to earn up to $25,000 in annual commissions when team sales goals are met; top performers may earn an additional $3,000 annually. Compensation varies by geography, hours worked, and performance.

Requirements

Associate’s degree or two or more years of work experience.
Three or more years of relevant experience, demonstrated through work experience and/or military experience.
Willingness to work evenings, weekends, and holidays.
Willingness to work additional shifts if necessary, typically during summer, November through December, and/or peak vacation periods.

Nice To Haves

Demonstrated ability to drive positive results in a cohesive environment with an individual commission structure.
Demonstrated negotiation and conflict negotiation skills, with the ability to build trust and act as an influencer.
Strong written and oral communication skills.
Demonstrated ability to balance multiple, sometimes competing priorities in a fast-paced environment.

Responsibilities

Inspire, train, and coach the team to deliver exceptional customer experiences.
Resolve customer issues and assist with customer transactions.
Identify selling-skill gaps and create and implement development plans to help employees meet or exceed individual sales metrics and assigned quotas.
Drive sales targets and financial results, and support store merchandising.
Lead store operations, including analyzing staffing needs, reporting financial and sales data, managing cash, and meeting compliance requirements.
Open facilities, network, or IT trouble tickets as needed to support store uptime and functionality.
Monitor inventory, restock product, maintain device security, and keep the store clean.
Manage store merchandising and planogram compliance according to company expectations.
Complete store opening and closing activities.

Benefits

Medical, dental, and vision benefits.
Verizon 401(k) plan with matching contributions up to 6% of eligible contributions, qualified student loan repayments, or a combination of both.
Sales recognition programs and incentives, which have included travel and gifts.
Five weeks of paid time off, including vacation, holidays, and personal days.
Eight weeks of paid parental leave for eligible new parents; when paired with short-term disability, the benefit may provide up to 16 weeks of paid time off for the birthing parent.
Up to $8,000 per year in tuition assistance.
Discounts up to 50% on Verizon products and services, plus other employee discounts.
Short- and long-term disability insurance, basic and supplemental life insurance, and AD&D insurance.
Identity theft protection, pet insurance, and group home and auto insurance.
Up to eight company-paid holidays per year and up to six personal days per year.
Adoption assistance.
Newly hired employees receive up to 15 vacation days per year, with vacation time increasing with additional service.
Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.