Asst Manager-Retail

Cellco Partnership•High Point, NC

7d•Onsite

About The Position

The Assistant Manager-Retail inspires and develops a retail sales team, drives sales targets, and creates exceptional in-store customer experiences. The role supports customers with transactions and issue resolution while coaching team members to meet individual metrics and assigned quotas. It also leads store operations, including staffing analysis, financial and sales reporting, cash management, compliance, inventory, merchandising, and opening and closing activities. This is an onsite role with 40 scheduled weekly hours. The position pays a base salary of $42,000–$55,000 annually, with the potential to earn up to $25,000 in annual team-based commissions and an additional $3,000 for top performers; compensation varies by geography, hours worked, and performance.

Requirements

Associate’s degree or two or more years of work experience.
Three or more years of relevant experience, demonstrated through work experience and/or military experience.
Willingness to work evenings, weekends, and holidays.
Willingness to work additional shifts when necessary, typically during summer, November through December, and/or peak vacation periods.
Ability to manage multiple priorities while attending to details and people.

Nice To Haves

Demonstrated ability to drive positive results in a cohesive environment with an individual commission structure.
Negotiation and conflict negotiation skills, with the ability to build trust and act as an influencer.
Strong written and oral communication skills.
Demonstrated ability to balance multiple, sometimes competing priorities in a fast-paced environment.

Responsibilities

Inspire, train, and coach team members to deliver an exceptional customer experience.
Help customers, resolve customer issues, and assist with transactions.
Identify sales skill gaps and create and implement development plans to help team members meet and exceed individual sales metrics and assigned quotas.
Drive sales targets and support store financial performance.
Lead store operations, including analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance requirements, and opening facilities, network, or IT trouble tickets as needed.
Monitor inventory, restock products, maintain device security, and keep the store clean.
Manage store merchandising and planogram compliance according to company expectations.
Complete store opening and closing activities.

Benefits

Medical, dental, and vision coverage.
Verizon 401(k) plan with matching contributions up to 6% of eligible contributions, qualified student loan repayments, or a combination of both.
Sales recognition programs and incentives, which have included travel, gifts, and other rewards.
Five weeks of paid time off, including vacation, holidays, and personal days.
Eight weeks of paid parental leave for eligible new parents; when paired with short-term disability, this may provide up to 16 weeks of paid time off for the birthing parent.
Up to $8,000 per year in tuition assistance.
Discounts of up to 50% on Verizon products and services.
Additional employee discounts on attractions, automotive, travel, and more.
Short- and long-term disability coverage, basic and supplemental life insurance, and AD&D insurance.
Identity theft protection, pet insurance, and group home and auto insurance.
Up to eight company-paid holidays and up to six personal days per year.
Adoption assistance.
Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on role.
Up to 15 days of vacation per year for newly hired employees, increasing with additional service.