RETAIL BANKING ASST

Pinnacle Bank/Bank of Colorado•Sterling, CO

8d•$18 - $22•Onsite

About The Position

The Retail Banking Assistant provides quality, accurate, and efficient service to customers and develops long-term customer relationships. The role performs a broad range of customer service and sales activities for walk-in and telephone customers, including helping with account questions and problems. Depending on assigned duties, the assistant may oversee the receipt and payment of customer funds, maintain accurate transaction records, open and close accounts, advise customers about bank services, and take consumer loan applications or assist with loan processing. The position is based in Sterling, Colorado, and pays $18.00–$22.00 per hour. The application deadline is November 6, 2026. The role performs regular teller and banking operations, supports account maintenance and customer inquiries, and helps customers identify suitable products and services. It requires accuracy, confidentiality, professional communication, customer service, and the ability to work effectively in a fast-paced team environment. Regular and reliable attendance and flexible hours, including weekends when the branch is open, are expected. Employees working at least 35 hours per week are eligible for the benefits described in the posting. Benefits are modified for employees working fewer than 35 hours per week.

Requirements

High school graduate or equivalent.
A minimum of 24 months of prior banking experience is generally expected.
Knowledge of personal and business banking products, with initiative to stay current on changes.
Basic knowledge of banking regulations applicable to the job and of bank policies and procedures.
Knowledge of general banking principles and banking regulations, and willingness to participate in educational opportunities.
Ability to communicate courteously and professionally with customers and co-workers.
Ability to operate computer terminals and printers, a back counter capture machine, a coin machine, and a copier.
Ability to listen effectively to customers and make appropriate referrals.
Ability to maintain a high level of confidentiality.
Ability to provide customer service and guidance to subordinate department members on phone and in-person inquiries, customer research, cash and check handling, and customer referrals.
Ability to ensure efficiency, accuracy, and customer service meet customers' needs and bank goals.
Ability to work accurately and efficiently in a fast-paced environment and function as a team player.
Ability to perform other duties and projects as assigned by management.
Ability to work flexible hours, including weekends if the branch is open on weekends.

Nice To Haves

Cash handling experience.
Customer contact experience.

Responsibilities

Perform regular teller duties, including accepting deposits, cashing checks, and completing customer service-related tasks.
Prepare holds on deposits and complete CTRs, SIRs, and other required BSA reporting.
Perform operational duties as needed, including vault operations, ordering and shipping cash, ATM settlement, researching teller differences, and completing reports.
Open and close individual and commercial deposit accounts as assigned; obtain required BSA information and business documents, prepare paperwork, and assist customers with signing documents.
Maintain customer accounts, including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products, as assigned.
Work toward sales goals by serving as a knowledgeable resource on products and services.
Answer phone calls and assist walk-in customers with questions and account problems.
Initiate customer research, process check orders and account printouts, close accounts, and sort daily mail.
Assist with NSF, non-post, and collections matters; assist customers with Safe Deposit Boxes; and provide deposit verification for credit purposes.
Take consumer loan applications and assist with loan processing as needed.
Assist with teller line scheduling and support as needed.
Perform other related duties and projects assigned by management.
Maintain regular and reliable attendance and work flexible hours, including weekends if the branch is open on weekends.

Benefits

Eight paid holidays for employees working at least 35 hours per week.
17 PTO days each year for the first five years of employment; employees must complete a 90-day introductory period before accruing PTO.
16 hours of paid sick time upon hire.
Health, dental, prescription drug card, vision, and voluntary life insurance plans.
Health savings account with employer contributions.
Flexible medical and dependent care spending plans.
401(k) plan after three months and the start of the next quarter, with employer contributions and profit sharing.
$50,000 group term life insurance.
Long-term disability insurance.
Employee assistance program.